– Mary Kay Ash (1918–2001)
American businesswoman

Email this quote

Sales attention…

Beginning at the top of the next hour and through the next 48, challenge yourself (and your team)…

When you begin a discussion with a customer, prospect, or colleague, give that individual your complete attention until the issue at hand has been fully addressed.

Every single discussion. Every single interaction. The entire 48-hour period.

Don’t let a phone call interrupt an in-person conversation. Don’t let your email distract you from a phone call. Don’t let a passerby, instant messenger, ithing, droid, or berry take your attention away from someone standing right in front of you (or on the phone).

Remember… Sales is an interpersonal profession (and you’re a grown-up).

(Dig deeper and get 5 tips to giving better attention.)
_____

If you’ve not seen them or need a reminder (on the weekend or a well-earned break)…

A quick (2.5 min.) video made by Chick-fil-A to remind their employees that their customers are people and they may have things going on in their lives (a good thing to remember as you sell and service your prospects and customers). It’s lightened me up more than once.

A great little 15-minute video on the value of a smile, being encouraging and resilient, and the impact we have on others (even when we don’t realize it). Save this for outside your money hours (and maybe watch it with your kids over the weekend).

Connect with Sam (guy behind this stuff)…

Facebook | LinkedIn | Google+ | Twitter

–Kahlil Gibran (1883–1931)
Lebanese poet and philosopher

Email this quote

Sales reminder…

It took a lot to bring in your customers. Make sure you keep them by continually radiating the sales culture internally. When you see an opportunity, seize it (for the good of everyone).

Sales results can be directly affected by the actions of your entire team – your receptionist, your implementation people, the people in collections, your delivery people. In some cases, you may not even know it.

Be the positive spark to others. It’s the right thing to do and it’ll help you sell (and retain) more as a result.

Get 5 ways to start right now.

Love Your People.
_____

Here’s 1 minute from Nike to kick off your salesweek (my better is better than your better). Tears of inspirational salesjoy. Always gets me.

–Gary Comer (1929–2006)
American entrepreneur
founder of Lands’ End

Email this quote

Sales truth…

You don’t know everything.

You do know that, don’t you?

Continual learning is a basic necessity to professional improvement and in many cases it’s other people who will help you get there.

But only if you’re coachable. Are you?

To be coachable means to be…

• Approachable
• Attentive
• Receptive
• Curious
• Objective
• Trusting
• Shapeable
• Confident

It means you must listen with the intent to learn rather than to show what you know – exactly the type of listening required in the sales process. (listen > talk – get the wristbands by clicking here)

Get more insight and a quick 8-point check on your coachability.