I have found so much more worth and value in working WITH customers than those I am just selling something to. It is important for purchasing agents to know that their job is to interview as many companies as possible and get the best deal for their company. But, we must be like an employee to our customers – and we add value or we need to move on.

I think you would find much more contentment and pleasure in your life IF you work for a company you respect and believe in their products.

we’re pushy – You have to be, always!

we call too much – never

we’re “just checking in” – often but usually via email.

we’re unprepared – never

we’re disrespectful of their time – They are often disrespectful of MY time, I go to them, they know I am coming and should put that time aside or don’t make the appointment!

we keep calling if they say they’re not interested – yeah, so what? that a problem? I’m making a living, that’s part of my job is to stay on thier minds!

we don’t respond fast enough – never

we appear not to understand them, their industry, their situations, and their challenges – that goes with being prepared.

we don’t work in their interest – I work in MY interest which will hopefully coincide with thiers.

we don’t listen – of course.

we don’t know about our own products/ services- again, being prepared.

we’re rude, arrogant, or inattentive – never

we’re vague or unclear – never

they’re made to feel like they’re interrupting us – never

we seem like we’re “just trying to sell them something” – Well, what are we doing? Let’s be frank, we are selling something, hopefully something that will benefit them but Dammit, we are selling and we all know what happens when people stop selling – NOTHING!

And, they can’t stand it when we won’t take no for an answer. – too bad, if they have business that I can service I will not take no for an answer, they’ll continue to hear from me, what’s to lose, a few minutes a week? Why should I take no for an answer?