saleslove (‘sAlz – luv): noun: unselfish and loyal care for the good of a customer, prospect, reseller, and/ or team member
Be careful to avoid working to get the needs of your paying customers and highly qualified prospects “off your plate”. These are the people who deserve your attention and time.
Technology has allowed us to communicate by monologue – in one direction – sending or leaving a message in the written form (email) or oral form (voice mail) and then moving on until we receive a response. This can cause us to get lazy in our service efforts — creating gaps of needed care and attention and subsequently weakening relationships that might otherwise build stronger barriers to competitive entry.
If this connects with you (even slightly), consider changing your salesmind.
Keep your customers’ and (qualified) prospects’ needs “on your plate.”
Follow through with all service needs and requests until your customers and prospects confirm their needs have been handled. Gladly give them your continued attention and increase the chances you’ll become (and remain) their resource.
omar says:
salam
7 September 2010
www.salwa.lovez.it says:
asalam amlih salwa
2 September 2010
BDMRON says:
Seems pretty basic but difficult to implement into our daily work routines. Word of mouth is the best advertising … better be compliments coming out of your customers mouths.
10 February 2010
Jill says:
This is a great thought that all of us in business need to keep in the forefront. I know that I get busy – just try to return calls or answer emails, secretly hoping I can just leave a message – and move on, but we need to remember that most are doing that too, and for us to be the one that “stands out” we should do the opposite of what everyone else is doing. Going back to customer service – yes – thanks for the thought!
23 September 2009