http://www.justsell.com/gap-of-silence/ the web's resource for sales leaders™ Fri, 30 Jul 2010 14:07:29 +0000 hourly 1 http://wordpress.org/?v=3.0 http://www.justsell.com/gap-of-silence/comment-page-1/#comment-3302 Martin Lawrence Thu, 18 Mar 2010 09:21:10 +0000 http://www.justsell.com/gap-of-silence/#comment-3302 That's excellent advice - A gap of silence allows for absorbing information, illustrates to your client that you are listening and not just "jumping in" and also allows for further probing to listen for opportunities in up-selling and cross-selling, ultimately offering the best customer experience and delivering what your client really needs. That’s excellent advice – A gap of silence allows for absorbing information, illustrates to your client that you are listening and not just “jumping in” and also allows for further probing to listen for opportunities in up-selling and cross-selling, ultimately offering the best customer experience and delivering what your client really needs.

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