Posted in Advice, Videos  |  9 Comments

A Smovish/ Love Your Peoplish video made by Chick-fil-A to remind their team to be compassionate (their customers may have things going on in their lives). A good thing to remember as we sell and service our customers (Warning: You may get teary-eyed)…

It reminds me of a wonderful commencement speech by David Foster Wallace given in 2005 (complete read is about 15-minutes – it’s one of the most inspiring things I’ve ever read). In it he said…

“The freedom to be lords of our own tiny skull-sized kingdoms, alone at the center of all creation. This kind of freedom has much to recommend it. But of course there are all different kinds of freedom, and the kind that is most precious you will not hear much talked about in the great outside world of winning and achieving and displaying. The really important kind of freedom involves attention, and awareness, and discipline, and effort, and being able truly to care about other people and to sacrifice for them, over and over, in myriad petty little unsexy ways, every day. That is real freedom. The alternative is unconsciousness, the default-setting, the “rat race” — the constant gnawing sense of having had and lost some infinite thing.”

Love Your People | Smile & Move

Connect with Sam (guy behind this stuff)…

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  1. Pete Scanlon says:

    In my sales work with customers I have come to realize that we never really know what is going on in someone else’s life. It is so easy to be critical or get upset or make a judgement when someone is hard to deal with or even mean. Sometimes just a kind word or being a good listener or asking a question about them as apposed to all business can change the whole direction of the conversation and what is really important. This video was a great reminder that there are many people who have far bigger challenges and life experiences to deal with.

    4 April 2014

  2. Brad says:

    Great to watch. This really helped me get my day started and to forget about some of the negatives we face as we sell.

    2 December 2013

  3. Trent says:

    What a wonderful reminder to all of us that everyone has a story. Makes me want to take a few extra minutes with everyone I meet today. Thank you.

    22 February 2013

  4. Ayo Fashola says:

    Loved this video. Thank you for the reminder. Clothe yourself with compassion– Colossians 3:12

    13 January 2012

  5. Cassie says:

    i had tears in my eyes then i look up and see the warning: you may get teary-eyed…I was more touched by the little girl whose mom died at birth and father blames her for it..also the elderly couple whose wife suffered with infertility…God has gifted me with such a gift of Compassion and to watch this video was very hard because you can relate to some of the struggles but also feel pain for the others and I just wanted to jump in the video and hug on everyone of them and tell them they are loved…Thank you Chic Fil A I am and always will be your number one fan for the food the caring employees and the great customer service you provide as to always keep Christ as the Center for all that is done there…Love you!!

    2 December 2011

  6. Jimmy says:

    Goddbye judgement. Hello compassion and understanding! If we get out of our own world and look to others, the signs are there. Thank you Chick-fil-A!

    30 October 2011

  7. Lewis on The Small Things | says:

    […] A quick (2.5 min.) video made by Chick-fil-A to remind their employees that their customers are people and they may have things going on in their lives (a good thing to remember as you sell and service your prospects and customers). […]

    10 December 2010

  8. Denise says:

    I should have worn my waterproof mascara, that is so true you just donot know….

    10 December 2010

  9. deb says:

    WOW, what a moving video! I had tears in my eyes at end of video – makes me want to hug everyone I see or at the very least, just give everyone some thought

    10 December 2010


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